ORDERS
How will I know if LAELLORE has received my order?
Once payment has been successfully processed, your order will be confirmed. LA ELLORE will send you a confirmation email within 15 minutes to acknowledge the receipt of your order. It is recommended that you check your junk folder for the confirmation email.
I did not receive my OrderConfirmation email after placing the order, what should I do?
After successfully placing an order, you will receive an email with the order details at the email address you provided. It is important to check your junk folder in case the email has been redirected there. In case you haven't received the Order Confirmation, please verify the email address you entered. For further assistance, please contact our customer service at +91
8920455364.
When I place an item in myshopping bag, is the item placed under my reservation?
Adding an item to your shopping bag does not ensure that the item is reserved for you. In the event that the product is no longer available, our website will notify you that it is out of stock. Your order will be confirmed only after the payment has been successfully processed.
What are the shipping charges?
No shipping fees will be applied to any orders.
How do I check my order status?
To track your shipment, please visit the "Track My Order" section and enter your Order Number or Tracking ID that was provided to you during checkout. If you require additional assistance, please contact our customer service at +91-8920455364.
Can I cancel my order?
For immediate order cancellation, please reach out to us through customercare@laellore.com or
by calling +91-8920455364. If you contact us within 30 minutes of placing your order, we will be able to cancel it. Please note that once the order begins processing, no changes can be made. It's important to know that the majority of orders are shipped within 24 hours.
My order was unsuccessful, what should I do?
In case you are unable to place your order, please ensure that you have used the correct address, postal code, and authentication code (if required). Please note that only periods (.) and commas (,) are recognized as valid characters in these fields
I received a damaged item,what should I do?
If you have any concerns regarding your order, please contact our Customer Care at customercare@laellore.com or by calling +91-8920455364 immediately. Please provide the following information:
• Your order number.
• Images of the item(s) showing an overview and
close-up of the issue(s)
• Description of the issue(s)
Please do not dispose of the item(s) as they may need to be returned to La Ellore. Our
Customer Care team will get in touch with you to provide assistance on your concern.
Return & Return Policy
What are the Terms andConditions for Returns and Refunds?
We accept returns of only unused merchandise within 7 days from the delivery date. Please note that products purchased during a SALE can only be replaced or exchanged within 7 days, and no return or refund is applicable to SALE products. If the product received is damaged or has a manufacturing defect, please contact our Customer Service at customercaare@laellore.com or by calling +91-8920455364 within 24 hours of delivery, and LA ELLORE will arrange for the pick-up or delivery of the product. All handbags and accessories must have the original tags attached. Please note that Exclusive Flat Sales items are not eligible for returns or exchanges.
When will I receive therefund of my return?
Refunds for returns will be issued to the original method of payment or to your LA ELLORE Wallet, upon obtaining return authorization via phone or email. The refund will be processed within 72 hours after the returned item has been received by us and has passed the quality check. Please note that the time taken by the courier partner to deliver the return to our warehouse may affect the initiation time of the refund.
How do I check on myreturn status?
To check the status of your return, please visit our Return/Exchange page and submit a request using your Order Number or Phone No/Email. If you require further assistance, please contact our customer service at +91-8920455364.
I received an incorrectitem/ parcel, what should I do?
If you receive an incorrect shipment, you may request a return or exchange by submitting a Return Request online within 24 hours of delivery. If the item is still in stock, we will send you a replacement. However, please note that LA ELLORE reserves the right to exchange the item for one of similar value or use any other method at our discretion. For further assistance, please contact our customer service at +91-8920455364.
Payments
What forms of payment can I use?
LA ELLORE offers various modes of payment for purchases made on its website
- Domestic credit and debit cards issued by banks and
institutions that are part of the Visa & MasterCard Network. - Net Banking/Direct Debit payments from select banks in
India. - Cash on delivery (COD)
The complete list of available payment modes is displayed at the time of checkout, before making any payments. For COD purchases, payment confirmation will be made through a call or SMS. As per the regulations of the financial institutions that issue the credit or debit cards affiliated with Visa and MasterCard, customers are required to provide their 16-digit credit card number, card expiry date, and 3-digit CVV number (usually on the back of the card) while making online transactions. To complete the transaction, customers are also required to enrol their credit cards with VBV (Verified by Visa) or MSC (MasterCard Secure Code)
My payment was declined, what should I do?
- If your payment has been declined, please place a new order.
- We cannot reinstate an order once the payment has been declined.
- Contact your bank directly to verify if the payment was declined by the financial institution.
- Try paying with another card if the payment was declined.
- If similar issues persist, contact our Customer Care at +91-8920455364 for further assistance.
LA ELLORE store my payment information?
LA ELLORE follows a strict policy of not storing any customer's credit/debit card information.
Instead, when you make a payment using your credit/debit card, all the card details are directly processed in a secure manner by our payment gateway providers
Delivery
What are the available deliveryoptions and rates?
We currently offer a standard express delivery option
with order tracking services.
I have yet to receive my package, what should I do?
If your package has not been delivered by the expected
date, follow these steps:
- Track your order by visiting our website and clicking on "Track Your Order" in the footer. You will be directed to the designated courier company's online tracking system.
- If you need additional assistance, please contact our Customer Care Team at +91-8920455364.
Is there a guaranteed date which I can receive myorder on time?
• Order deliveries are fulfilled by LA ELLORE staff, third-party courier and logistics companies, or Postal Services.
• Deliveries are scheduled between 9:00 am to 7:00 pm every day of the week.
• LA ELLORE aims to deliver orders as soon as possible while following the rules and regulations of the destination's authorities.
• The expected delivery date/time is an approximation and may be affected by various factors such as shipping restrictions, payment authorization, online security checks, and stock availability.
• For special delivery requests, customers can contact LA ELLORE customer care at +91-8920455364 to process the order accordingly.
How is a failed delivery processed?
Our delivery agents will make up to three attempts to deliver a parcel and may require a signature upon delivery. The decision to require a signature is generally left up to the discretion of the delivery agent. If the recipient is not available at the time of delivery, the agent will attempt to contact them at the given contact number to arrange a new delivery time. If the recipient fails to receive the package after multiple delivery attempts, the package will be returned to us. It is important for customers to ensure that the delivery address and contact information provided during checkout are accurate to avoid delivery delays or return of packages.
There’s a missing item in my order, what should I do?
We may need to make changes to your order depending on the condition of the item(s) during processing. Before handing over the parcel to our Courier Partner for delivery, we will send you an email to inform you of any changes made. In some cases, if the item(s) quantity or size exceeds the packaging, we may need to send it in separate packages. To ensure you have received all the items you ordered, kindly check the invoice included in your package.
If you find any missing item(s), please contact our Customer Care at +91-8920455364 with your order number for further assistance.
Product & Care
Does LA ELLORE provide a customisation service?
We currently does not provide customisation service yet, for any changes in the services available, subscribe to us on our website for regular email updates.
How do I take care of my LA ELLORE products?
• The materials used for the products are carefully crafted and sourced for their unique qualities.
• Any incidental marks, tonal changes, and/or textural variances are part of the material's natural characteristic and should not be considered as imperfections.